Customers are responsible for informing you and your staff they plan to pay with earned RCity Stars. Once the customer opens the App and selects the number of stars to redeem, a screen will appear confirming the use or redemption of the stars.
Ask the customer to show the RCity App confirmation screen on their phone. Shortly after that, you will receive an email with the details of that redemption transaction as well as the accumulated balance of RCity Stars redeemed in your place of business.