RCity Redeeming businesses

Customers are responsible for informing you and your staff they plan to pay with earned RCity Stars. Once the customer opens the App and selects the number ...

All redemptions of RCity Stars by customers are final and irrevocable. If a transaction that involves the redemption of RCity Stars is canceled, the user wi...

All redemptions of RCity Stars are final and irrevocable.  If you, the business, cancel an RCity Stars redemption transaction, the customer will not be rei...

Payment for the RCity Stars you’ve accumulated as a result of the redemption of RCity Stars will be made to your bank account in dollars via the Tipalti por...

Make sure the customer shows you or your staff member the confirmation screen on their phone. In addition, you will receive an email with the details of the...

During your onboarding process, RCity’s representative guided you through the process with your POS. If you need clarification or additional training, pleas...

Yes. Redemption of RCity Stars requires a receipt because an exchange of goods occurred between you and your customer, and RCity Stars are a form of payment.

No, a customer can only use RCity Stars in the store itself. 

There are laws and/or regulations such as licensing requirements limiting the use of RCity Stars to purchase certain goods, such as alcohol, tobacco, lotter...

Encourage the customer to reach out to RCity’s support team at contact.RCity@colu.com.