All redemptions of RCity Stars by customers are final and irrevocable. If a transaction that involves the redemption of RCity Stars is canceled, the user will not be able to get the redeemed RCity Stars returned to their account. The exception is if the redemption transaction is withdrawn due to a technical or human error. The customer should communicate with our customer support team through the App or via email within two days of the occurrence - contact.RCity@colu.com